The Discovery Workshop

The discovery phase required the entire Team a thorough understanding of the diverse needs and expectations of each user type. Extensive stakeholder interviews, user surveys, and market research were conducted to identify pain points, challenges, and aspirations of each persona. Cultural nuances, user's age, limited techical knowledge, and accessibility considerations unique to Saudi Arabia were also integrated into the research.

Creating Seamless UX

The user journey focused on creating a seamless and intuitive experience for all users that enables them to easily perform all activities specific for each user type. The core principles included:

Personalization:

• Tailoring the interface for each user type to ensure relevant information is easily accessible.

• Customizable dashboards for beneficiaries to track their applications and entities to manage services efficiently.

Simplified Workflows:

• Streamlining processes for quick and easy navigation, minimizing the number of steps required for service applications and approvals.

• Clear and concise instructions in both Arabic and English to cater to a diverse user base.

  
  

Transparency and Accountability:

• Providing real-time updates to beneficiaries on their application status.

• A comprehensive audit trail for delegates and admins to track the approval and supervision process, enhancing accountability.

  
  

Accessibility:

• Designing an inclusive platform with features such as voice commands and screen reader compatibility.

• Ensuring that the platform adheres to the highest accessibility standards, accommodating users with diverse abilities.